Mobile instant messaging (IM) apps are trendsetters in the business industry. Well, IM apps can catch any business executive’s attention with their features to make the communication processes among employees and customers faster, hassle-free, and broader.
IM technology is much cheaper than long-distance phone calls as businesses can connect and communicate with their international clients. It is also cost-effective to break barriers between on-site and offshore employees rendering service for the same company. Among the most popular IM apps owned by social media tech Facebook, WhatsApp and Messenger enable the workforce to understand each other’s differences in accent, for example.
However, the growing need for IM apps should come with great responsibility. Problems like employees who accidentally delete a conversation without a retrievable copy may occur. Concerns with WeChat compliance and getting involved in online crimes may also come in the long run. The bad thing here is that you don’t have any proof to defend your integrity and innocence in court.
Therefore, businesses must consider archiving text messages, emails, or any form of electronic communication. Learn more about the importance of archiving mobile article communication by reading this article!
One of the reasons businesses should consider doing mobile communication archiving is that it is regulatory compliance. Companies have no reason to forget capturing and storing electronic messages subjected to records retention policies.
In the United States, the regulatory commission Securities and Exchange Commission (SEC) requires member businesses to keep track records of electronic communication data. Doing the opposite will result in legal consequences guaranteed by SEC’s Rule 17a-3.
Other US-based regulatory boards Financial Industry Regulatory Authority (FINRA) and National Futures Association (NFA), should observe Telegram compliance review and procedures by recording calls and chats.
Employee monitoring andtraining
Archived mobile communication data allows the human resource (HR) department to observe and check their employee’s performance and attitude towards coworkers and customers.
As the CEO, you need to ensure that your workers are honest, friendly, and committed while working, as providing quality services comes with excellent communication. Recordings can serve as the manager’s basis to call for improvements on the part of employees. Be sure to remind them that communication is the key constantly.
Through electronic message recording, offensive gestures and unrealistic offers that can damage the company’s reputation can also be found and sanctioned for disciplinary actions.
In legal proceedings, recorded emails, phone calls, and text messages can be used as evidence to defend the company. Archived copies of electronic messages are guaranteed authentic and provable when litigation during court investigations. Thus, with or without regulations to comply with doesn’t mean archiving mobile communication isn’t relevant.
Call TeleMessage by contacting our telephone number, +1 (978) 2631015, or fax number, +1 (978) 2636467, or through our contact page for inquiries.